01

Corporate responsibility and commitment

Since our founding in 2010, we have adopted a structured organizational approach inspired by the models of large international companies. The implementation of a quality management system, certified to UNI EN ISO 9001 since 2015, has allowed us to define strategic objectives focused on diversifying our clients and the services we offer. This is complemented by our commitment to the environment, health, and safety, evidenced by our UNI EN ISO 14001 (since 2019) and UNI EN ISO 45001 (since 2017, formerly BS OHSAS 18001) certifications.

Sustainability is the core value of our corporate culture. For every project, we carefully assess environmental risks and impacts with the goal of eliminating or reducing hazards, thereby protecting both people and the environment.

For us, integrating ESG (Environmental, Social, and Governance) criteria is a driver of growth and innovation. That is why, over time, we have built a multidisciplinary team and established strategic international partnerships.

Our commitment translates into concrete actions aimed at generating sustainable value for our clients, our people, and the community.

02

Management Systems and Certifications

We have implemented a Quality Management System with the goal of adopting organizational standards in line with those of major international companies. This choice stems from the need to create an organizational and cultural environment within our structure capable of effectively responding to our customers' needs. Since 2015, our Quality Management System has been certified according to the UNI EN ISO 9001 standard, supporting us in defining objectives aimed at diversifying both our client base and the services offered.

Our focus on environmental protection, as well as health and safety, is demonstrated by Management Systems certified according to UNI EN ISO 14001 (since 2015) and UNI EN ISO 45001 (since 2017, initially certified according to BS OHSAS 18001).

In addition to standard risk assessment and environmental analysis for office activities, we conduct specific additional assessments to eliminate or minimize hazards, ensuring sustainability and the protection of workers, public health, and the environment in all projects involving on-site operational activities.

Shelter has adopted an Integrated Management System that combines:

  • Quality Management System.

  • Environmental Management System.

  • Occupational Health and Safety Management System.

This strategic approach aims to:

  • Improve internal performance and customer satisfaction, laying the foundation for sustainable development.

  • Strengthen ESG (Environmental, Social, and Governance) performance, contributing positively to overall sustainability.

  • Ensure safe and healthy work environments, preventing injuries and occupational illnesses while promoting the continuous improvement of health and safety standards.

Our commitment to Environment, Health, and Safety is confirmed by the adoption of Management Systems.

In 2024, Shelter successfully renewed its certifications. Through this Integrated System, Shelter is committed to:

Quality

  • Consistently provide products and services that meet customer expectations and applicable legal and regulatory requirements.

  • Increase customer satisfaction through continuous improvement and quality control.

  • Manage risks and opportunities within our operational context to achieve business objectives.

  • Effectively demonstrate compliance with applicable standards.

Environment

  • Protect the environment by preventing or reducing negative impacts.

  • Mitigate any adverse effects of environmental conditions on the organization.

  • Responsibly comply with all environmental compliance obligations.

  • Achieve economic and operational benefits through sustainable and competitive environmental solutions.

  • Communicate relevant environmental information transparently to stakeholders.

Worker health and safety

  • Eliminate hazards and reduce risks to the health and safety of workers.

  • Pursue continuous improvement in health and safety performance through effective preventive and protective measures.

Shelter aims to be a benchmark and a model in these areas for partners and professionals, operating in compliance with regulations and promoting best practices.

UNI EN ISO 9001:2015 StandardUNI EN ISO 45001:2018 StandardUNI EN ISO 14001:2015 Standard
Social profile

Corporate social responsibility.

Since the beginning of our operations, we have been committed to contributing to the well-being of our employees, as well as our suppliers and the community.

Download the Social Report
03

Key success factors

To ensure the effectiveness of our Management Systems, we pay particular attention to:

  • Leadership and management commitment.

  • Corporate culture oriented towards achieving System objectives.

  • Active involvement of personnel and their representatives.

  • Adequate resource allocation.

  • Strategic alignment between company policies and objectives.

  • Structured management of risks and opportunities.

The Integrated Management System also refers to the following standards:

  • UNI EN ISO 9000:2018 “Quality management systems – Fundamentals and vocabulary”.

  • ISO 9004:2018 “Quality management – Quality of an organization – Guidance to achieve sustained success”.

04

Operational guidelines

To achieve our general objectives, we adopt:

  • The Plan-Do-Check-Act (PDCA) cycle, the process approach, and risk-based thinking for managing risks and opportunities.

  • A proactive approach to sustainability, by pre-assessing quality, environmental aspects, and health and safety in projects and new activities.

  • Cross-functional staff involvement, fostering communication and the proposal of improvements.

  • Raising staff awareness regarding customer needs and environmental, health, and safety requirements.

  • Targeted training to ensure adequate levels of technical, managerial, and HSE competence.

  • Punctuality and professionalism, through careful activity planning.

The company policy is made accessible through internal IT systems to ensure it is understood, applied, and communicated to stakeholders.

Shelter applies the PDCA methodology to its systems:

  • PLAN: define the objectives, processes, and resources necessary to achieve results in accordance with requirements and company policies.

  • DO: implement the planned processes.

  • CHECK: monitor and measure processes and services, recording the results.

  • ACT: implement actions to improve performance.

PDCA Methodology